FAQ

Q. What time is your check-in time and check-out time ?

A. Our check-in time is 3pm and check-out time is 10am.

Q. How long does it take to get to Ryokan Asunaro from Takayama station?

A. It takes about 6 min. on foot.

Q. How long does it take to go to main area?

A. Ryokan Asunaro is located in the down town area. Everything is very close and walkable. e.g. Old Street is 12 min. away on foot.

Q. I need to exchange money to Japanese yen.

A. There is a bank near Takayama station. You can also use ATM at the convienience stores nearby to get cash, 24 hours all year round.

Q. Do you have a shuttle bus service?

A. No, we don’t have. Please take a taxi.

Q. I would like to use Wi-Fi (internet).

A. FREE Wi-Fi is available in all the guest rooms and the lobby.

Q. Do you have a cancel policy?

A.If you Cancel between 3 days and 2 day prior to your arrival:30% of the total will be charged.
Cancel on the day before your arrival date: 50% of the total will be charged.
Cancel on your arrival date: 100% of the total will be charged.
(When you make a cancelation through email, please put your arrival date.)

Q. Can I leave my luggage if I arrive at your ryokan earlier ?

A. Yes. We can look after your luggage before your check in and after check out for FREE.

Q. I would like to send my luggage to Ryokan Asunaro in advance. Also send it to next hotel or airport. Can you arrange?

A. Yes, we will send and receive your luggage. The cost will be depending on the weight and size.

Q. How should I pay? Do you accept credit cards ?

A. We accept both CASH (JPY) and CREDIT CARDS, but you cannot pay by credit card but only in cash if the payment is below 3,000 yen.

Q. Which credit cards do you accept?

A. VISA/ JCB/ MASTER/ DINERS CLUB/ DC/ UC/ MUFJ/ NICOS/GINREI (中国銀聯)

Q. Do you need credit information for making reservation?

A. No, we don't need it.

Q. Is the public bath a hot spring (onsen) and what are the operating hours?

A. Yes, it is a hot spring. It is open in the morning from 6:30am to 9am and in the evening from 4pm to 11pm (Open hours may change time to time, please check the sign board displayed in front of the bath entrance). For the rules to take a bath, please check the website at http://travel-japan.jp/eng/bath/. We will also give you the information sheet "how to use a public bath" when you check-in.

Q. Do you have a private shower room in the room?

A. Yes. We have 11 rooms with private bathroom, 7 rooms without bath and each room has a rest room. We also have one FREE private shower room available on first-come first-served basis. It is open during 6:30am-9:30am and 4:00pm-11pm.

Q. What time and where do you serve meals ?

A. We serve dinner (6:00, 6:30 or 7:00pm) or breakfast (7:00, 7:30 or 8:00am) in the dining room.

※ If you will have a dinner on your arrival date, you have to arrive Ryokan Asunaro by 6:30pm. If you will arrive after 8:30pm due to traffic or any accidents, please call or email in advance.

Q. What is served for dinner ?

A. Japanese traditional kaiseki cuisine. You will enjoy the acquired taste of Hida such as Hida beef (one of the highest quality beef in Japan ) and other local seasonal ingredients.

Q. I have an allergy. Can you cook dinner without any meat, fish or shrimp?

A. Yes we can but depending on the case. If you would like to change the menu, please make a request with the details at least 3 days in advance by email. We cannot change the menu after your arrival.

Please note that most dishes are cooked with “dashi” which is soup stock made from fish and also with Sake (alcohole). If you have an allergy to seafood or you cannot accept alcohole because of religious reasons, we will introduce you vegetarian restaurants so please choose “room only” plan when you make a reservation.

Q. I will stay for 3 nights. Do you serve different menus every night?

A. Guests will be served dinner for up to two nights. Each night will be a different traditional Japanese dinner. However, we regret that dinner will not be served to guests who stay beyond the second night. We will serve breakfast every day with different menu.

Q. Can I change breakfast to a Western-style one?

A. Yes but all guests will be served the Japanese-style breakfast on their first day. If staying two days or more, beyond the first day, guests have a choice between the Japanese-style breakfast or the Western-style breakfast. We will inquire about your preference for your next breakfast each morning. If you would like to have Western-style for your first breakfast, please let us know via e-mail prior to your arrival. We cannot change the menu if you request it when you check-in.

Q . Can I see Japanese garden or good view from my room?

A. No, you cannot see good view from your room since Ryokan Asunaro is located in down town area. However you can still see Japanese garden from the lobby.

Q. What kind of amenities will be in my room?

A. toothbrush / towel / bath towel / yukata (Japanese bathrobe) / refrigerator / television / cashbox / dryer / electric pot / shaver / shampoo with conditioner / shower cap/ Green tea set / pot / humidification air cleaner/ sewing equipment/ FREE bottled water and sweets (only for adults)

Q. How do you wear a yukata (japanese bathrobe)? Can we go outside with the yukata?

A. For how to wear the yukata, please check the website below.
(http://travel-japan.jp/eng/yukata/ ) You can neither go outside with the yukata on nor take it home with you. You can purchase Yukata at the front desk.

Q. Is there a washing machine ?

A. No, we don’t have one. There is a coin operated laundry located within 10-minute walk.

Q. What time is the curfew ?

A. The curfew is 11PM due to security reason.

Q. Do you have non-smoking room ?

A. All our guest rooms and public areas are NON-SMOKING. Please use the smoking room beside the entrance.

Q. Can I rent a bicycle or umbrella?

A. Yes, you can. FREE 7 bicycles and FREE umbrellas are available for guests on first-come first–served basis.

Q. Can I park my car?

A. Yes, we have FREE 15 parking spaces in front of the building on first-come first–served basis.

Q. I will be there for an anniversary ( birthday or honeymoon etc.)

A. We offer an anniversary plan to surprise your sweetheart. You can order a whole cake, of which price starts from 3500 yen. Please contact us for the detail.

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